BIBLIOGRAPHY

 

Managing Stress in Humanitarian, Health Care, and Human Rights Workers

 

Prepared by John H. Ehrenreich

 

Introduction

  1

Resources on Burnout and Vicarious Traumatic Stress Among Humanitarian Aid Workers,

     Health Workers, and Human Rights Workers

  3

     Manuals and Books

  3

     Articles

  6

Resources on Burnout and Vicarious Traumatic Stress Among Therapists, Counselors, and

     Other Mental Health Workers

  12

     Books

12

     Articles

12

Resources on Burnout and Vicarious Traumatic Stress Among First Responders, Rescue and

      Relief Workers, and Emergency Medical Workers

18

     Books

18

     Articles

19

Resources on Burnout and Vicarious Traumatic Stress: Miscellaneous

24

     Books

24

     Articles

24

Coping With Catastrophe: Responding to the Psychosocial Effects of War, Natural

     Disasters, and other Humanitarian Emergencies

27

     General Manuals

27

     Additional Resources: Books

27

     Additional Resources: Internet

 

28

 

 

Introduction

 

The listings in this bibliography are divided into five groups with distinct but somewhat overlapping focuses.

 

Part I contains books and articles that focus primarily on staff of  humanitarian aid and development organizations, health care workers, human rights workers, and journalists. The work of these groups typically involves repeated or prolonged contact with people who have been

 

 

Ó 2002, John Ehrenreich. Credits: Citations from the PILOTS Database are marked [A] if they were drawn from authors’ abstracts or summaries, [T] if they were derived from the text of the article. Articles from the Medline Database are marked [M].

emotionally traumatized by their experiences. Their primary role is to provide material assistance or training or other services or to gather information, however; it is not to provide mental health services or directly respond to the emotional effects of traumatic experiences.

 

Part II contains books and articles that focus on first responders such as policemen and fireman, rescue and relief workers, and emergency medical workers. These are groups that respond to disasters – individual disasters such as motor vehicle accidents or fires as well as mass disasters such as plane crashes, earthquakes, and hurricanes. Their involvement with the victims may occur closer to the time of  the traumatic events than the first group’s, but like the first group,, their work usually does not involve a direct focus on treating the emotional effects of the disaster.

 

Part III contains materials that focus on mental health workers – therapists, counselors, and paraprofessionals -- whose major role is to respond directly to the emotional needs of survivors of traumatic events of all sorts (including both individually traumatic experiences and mass disasters). There is a large literature on this topic. I have selected primarily books and articles that deal with mental health workers in disaster and complex humanitarian emergency situations.

 

Part IV is a “miscellaneous” section, containing references to material that deals with several of the groups described above as well as with conceptual and organizational issues.

 

Part V contains items that focus not on the caregivers but on the survivors of traumatic events themselves. They provide additional insights into the individual, family, and community effects of traumatic events and the ways these effects may interact with the work of those who seek to aid them. In many cases, they also contain material on secondary traumatization and other issues of direct concern to aid workers. There is a large literature on this topic and only a few more general references have been included.

 

 


            I.      Resources on Burnout and Vicarious Traumatic Stress Among Humanitarian Aid Workers, Health Workers, and Human Rights Workers

 

Manuals and Books

 

 

Ajdukovic, D., & Ajdukovic, M. (eds.) (2000). Mental Health Care of Helpers. Zagreb,  Croatia: Society for Psychological Assistance  (Order at http://www.dpp.hr). ISBN No. 9536353121.

 

This book grew out of materials prepared for a training program on "Help and Self-Help for the Protection of the Mental Health of Helpers," developed to meet the needs of care-providers in Croatia and Bosnia during the Balkan war. It includes chapters on stress, burnout, and vicarious traumatization, coping with occupational stress, strategies of self help, debriefing, and stress-reduction techniques, critical incident and refer  them for additional psychological help.

 

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Barron, R.A. (1999). Psychological trauma and relief workers. In J. Leaning et al. (eds.), Humanitarian Crises: The Medical and Public Health Responses. Cambridge, MA: Harvard University Press, pp. 143-175.

 

A relatively academic article, but potentially useful for managers. Discusses traumatic stress, burnout, factors that place workers at increased risk of stress, interventions with individuals to decrease worker traumatization, institutional responses to decrease worker traumatization.

 

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Cutts, M., & Dingle, A. (1995). Safety first: Protecting NGO employees who work in areas of conflict. London: Save the Children (17 Grove Lane, London, SE5 8RD).

 

Aimed at project managers, but usable by field staff, covers preparing for emergencies, staying healthy, use of vehicles, responding to attacks, evacuation procedures, and related topic’s. Includes brief sections on coping  to stress.

 

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Danielli, Yael  (Ed.) (2002) Sharing the front line and the back hills: International protectors and providers: Peacekeepers, humanitarian aid workers and the media in the midst of crisis.  Amityville, NY: Baywood Publishing Co. ISBN No.0895032635.

 

Contains sections on humanitarian aid workers, peacekeepers, human rights workers, and journalists The book discusses, develops, and advocates specific policies and practices that enable these workers to serve effectively and safely. It reviews existing knowledge, identifies approaches that have proven useful, explores and suggests future directions, and makes policy recommendations to relevant implementing organizations. A further goal of this book is to describe the major initial steps taken by the various international organizations. The chapters include a detailed consideration of the requirements of pre-mission selection, assignment and training, support during mission, and post-mission assistance and counseling. They consider distinct problems posed by intensive, short-term involvement as compared with extended assignments.

 

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Davis, J., & Lambert, R. (2002). Engineering in Emergencies: A Practical Guide for Relief Workers. (2nd Ed.). London: ITDG Publishing.

 

Published in association with RedR - Engineers for Disaster Relief. Primarily on engineering issues, but includes a chapter on "Personal effectiveness" and a chapter on "Personal security." The former includes observations on personal planning before a disaster assignment and brief sections on self-care after the assignment, on health care, and on stress.

 

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Ehrenreich, J. H. (2002). A Guide for Humanitarian Aid, Health Care, and Human Rights Workers:  Caring for Others, Caring for Yourself . (32 pp). Old Westbury, NY: Center for Psychology and Society. (Available on line at “http://www.mhwwb.org/disasters.htm,” or from John Ehrenreich, Center for Psychology and Society, State University of New York, College at Old Westbury, Box 210, Old Westbury, NY 11568, U.S.A.). 

 

Discusses the phenomenon of emotional traumatization; the effects traumatization has on interactions between humanitarian workers of all sorts and the people they seek to serve; techniques for working with traumatized people that contribute to healing and minimize the likelihood of retraumatization; and approaches to preventing burnout, compassion fatigue, and secondary traumatization among aid workers. Includes relaxation exercises and information on other specific techniques. Aimed at field workers.

 

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Howell, K. (2002). Health and Safety in Aid Agencies. London: People in Aid (“http://www.peopleinaid.org”).

 

Aimed at managers, this manual discusses legal and practical issues of risk assessment and response to health and safety issues.

 

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International Committee of the Red Cross (2001). Humanitarian action and armed conflict: Coping with stress. (28 pp). Geneva: International Committee of the Red Cross. (Available from ICRC, Publications Division, 19, avenue de la Paix, 1202 Geneva, Switzerland; e-mail: icrc.gva@icrc.org.

 

Aimed at field workers, this brief manual identifies different types of stress reactions found in field staff, especially those working in zones of armed conflict, and suggests several courses of action to reduce stress.

 

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Kosovar Rehabilitation Center for Torture Victims (2002). Stress and Trauma. Pristina, Kosovo: KCRT. Available by e-mailing kcrt_org@hotmail.com.

 

A brief booklet on stress and stress reduction.  Also includes a section on PTSD. Aimed at field workers.

 

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Lankester, T. (2000). The travellers’ good health guide. London: Sheldon Press. ISBN # 0-85969-827-0.

 

Published by InterHealth (a British organization that acts as travel health adviser and/or provides healthcare and support to some 150 agencies and voluntary organizations as well as to individuals and families who are traveling on short or long-term assignments overseas), this book includes a section on stress management as well as sections on physical health and on safety and security.

 

*          *          *

 

Lovell-Hawker, D. (2002). Effective Debriefing Handbook. London: People in Aid http://www.peopleinaid.org).

 

This handbook is a summary of a People In Aid workshop on effective debriefing. Aimed at field managers, it includes detailed instructions for debriefing sessions of various kinds, including critical incident debriefing and routine debriefing for individuals after their return home. The manual includes a section on cross cultural issues and several handouts (e.g., "Coming Home", "Symptoms of stress or depression," and "Ways to cope with stress/trauma"). References to books and useful web sites are included.

 

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O'Donnell, K. (Ed.). (2002). Doing member care well: Perspectives and practices from around the world. Waynesboro, GA:William Carey Library. ISBN No.0878084460.

 

This book explores how religiously-oriented organizations support their mission and aid personnel around the world. It includes personal accounts, guidelines, case studies, program descriptions, worksheets, and practical advice.

 

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Office of the United Nations Security Cooredinator (1998). Security in the Field. New York: United Nations.  (Available at http://www.unep.org/restrict/security/security.doc). 

 

 

This 65 page manual, aimed at field workers, focuses on safety and security. It includes sections on emotional reactions to such incidents as being held hostage, being raped, and a chapter on "Coping with stress." The latter focuses primarily on chronic occupational stress. It refers to procedures such as debriefing but is more educational than prescriptive.

 

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Oxfam (U.K.). (2002.). Managing to cope. (12pp). Oxfam (U.K.). (2002.). Post trauma stress. (4 pp). Preparation and support of staff working in conflict areas: Guidance for managers. (9 pp). Oxfam (U.K.). (n.d.). Available from Oxfam. E-mail  staffhealthservice@oxfam.org.uk.

 

Three informal papers dealing with stress management for humanitarian workers and guidance for supervisors of staff. The first two are aimed at staff, the third at managers

 

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Roberts, D.L. (1999). Staying alive: Safety and security guidelines for humanitarian volunteers in conflict areas. (125 pp).Geneva: International Committee of the Red Cross. (Available from ICRC, Publications Division,19, avenue de la Paix, 1202 Geneva, Switzerland; e-mail icrc.gva@icrc.org.

 

Focuses on individual and team behavior promoting safety in armed conflict situations. Includes very brief comments about stress.

 

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 U.S. Agency for International Development  (1998). Field Operations Guide for Disaster Assessment and Response (Version 3.0). Washington, D.C.: U.S. Government Printing Office (ISBN # 0-16-049721-3). (Available at http://www.info.usaid.gov/ofda/.

 

Designed as a pocket manual to serve as a general reference tool for individuals sent to disaster sites to perform initial assessments or to participate as members of a Disaster Assistance Response Team. Includes brief sections on medical emergencies, personal health, safety and security, and a very brief section (one page) on managing stress.

 

 

 

 

Articles

 

Berk, Jay H. Trauma and resilience during war: A look at the children and humanitarian aid workers of Bosnia. Psychoanalytic Review. 1998 Aug Vol 85(4) 639-65.

 

In the author's experience working with Bosnian children, resilience in both the children and the humanitarian aid workers helping them had aspects which appeared similar. Both groups required support and a need to distance themselves from the impact of the suffering.

 

 

Bramsen, I., Dirkzwager, M.A., % van der Ploeg (2000). Predeployment personality traits and exposure to trauma as predictors of posttraumatic symptoms: A prospective study of former peacekeepers. American Journal of Psyciatry, 157, 1115-1119.

 

In this study, predeployment personality traits and exposure to traumatic events during deployment were related to the development of symptoms of posttraumatic stress disorder in men who participated in the United Nations Protection Force mission in the former Yugoslavia.  Negativism and psychopathology as well as exposure to traumatic events were found to be important predictors of posttraumatic stress symptoms.

 

Bierens de Haan, Barthold (1998). Le debriefing emotionnel collectif des intervenants humanitaires: l'experience du CICR  [Emotional group debriefing of humanitarian aid workers: the experience of ICRC]. Schweizer Archiv fur Neurologie und Psychiatrie, v. 149, no. 5, pp. 218-228.

 

Humanitarian aid workers working in armed conflict and disaster situations are suffering from increasingly violent emotional reactions. In order to help them to complete their job successfully, to increase their resistance to stress and their efficiency in the field, they must be supported. This paper reports on different interventions from the ICRC Stress Management Unit. The principles of emotional group debriefing are underlined. This procedure might be effective because it is based on an encounter group whose healing capacity is well known. A simplified four steps procedure is proposed to make the conduct of such supportive groups easier. [A]

 

 

Britt TW, Adler AB. (1999). Stress and health during medical humanitarian assistance missions. Military Medicine, vol. 164 (4), 275-279

Team members deployed on a medical humanitarian assistance mission to Kazakstan were surveyed before and during their deployment. They underestimated how much stress they would experience in terms of isolation and inability to help the local population. They also used less adaptive coping mechanisms than anticipated and showed elevations in alcohol and cigarette consumption. Despite these negative experiences, reports of depression and physical symptoms did not increase during the deployment. Possible explanations are discussed. (M)

 

Danielli, Y. (1996). Who takes care of the caretakers: The emotional consequences of working with children traumatized by war and communal violence. In R.J. Apfel & B. Simon (eds.), Minefields in their Hearts. New Haven: Yale University Press, pp. 189-205.

 

 

Ditzler, T. (2001). Mental health and aid workers: The case for collaborative questionnng. The Journal of Humanitarian Assistnace (http//:www.jha.ac/articles/a063.htm).

 

Suggests that humanitarian aid workers and their supervisors can benefit from training to improve their skills in identifying signs of excessive stress, developing preventive strategies, and learning about resources to respond to stress. Suggests several approaches.

 

 

Eisenman, David P; Bergner, Sharone; Cohen, Ilene (2000). An ideal victim: idealizing trauma victims causes traumatic stress in human rights workers. Human Rights Review, v. 1 (4). 4, pp. 106-114.

 

The idealization of torture victims leads to the collapse of the space necessary for self-reflection and self-care on the part of the worker. Elevation of the survivor's needs and feelings leaves insufficient room for the interviewer to recognize and to think about the complex reactions and feelings sparked through the work. As a result, selective features of the survivor's experience are focused upon and emphasized, while other features, which contribute to the interviewer's less visible feelings and reactions, are excluded. When such a situation develops neither the survivor's nor the interviewer's experience is fully acknowledged. [T, p. 106]

 

 

Eriksson, Cynthia B. (1997). Traumatic exposure and reentry symptomatology in international relief and development personnel. Doctoral Dissertation: Fuller Theological Seminary, School of Psychology, 1997

 

International relief and development workers are often exposed to traumatic events which put them at risk for developing PTSD symptomatology and emotional distress during reentry to their home cultures. Surveys were administered to returned staff from five Christian relief and development agencies. As hypothesized, the amount of traumatic exposure reported correlated positively with PTSD symptomatology, and a negative correlation existed between perceived social support and report of PTSD symptomatology. A significant interaction existed between social support and the level of trauma exposure in relation to PTSD symptoms. Participants reporting high levels of trauma exposure and low levels of social support reported higher PTSD symptomatology than those reporting high levels of exposure and high levels of social support. Returning to one's home culture after working or studying abroad is a difficult cross-cultural adjustment. International relief and development staff work in environments that require facing war, famine, poverty, and disease. These workers are routinely exposed to chronic stressors which put them at risk for developing emotional distress during reentry to their home cultures. As hypothesized, relief and development staff with higher levels of chronic stressor exposure reported higher levels of reentry distress associated with culture shock and negative affective states. A significant negative relationship also existed between perceived social support and culture shock distress. Returned relief and development staff reported significantly higher scores on measures of negative affective states for their feelings during the "worst day of reentry," than for how they "generally feel." Both quantitative and qualitative data offer a number of important practical suggestions for the agencies that sponsor relief and development work. The narrative data collected in the questionnaire offers rich insight into the range of experiences faced by international staff in their working environment. These staff offer suggestions for providing future colleagues with a more successful reentry transition. [A]

 

 

Eriksson, Cynthia B; Vande Kemp, Hendrika; Gorsuch, Richard; Hoke, Stephen; Foy, David W. (2001). Trauma exposure and PTSD symptoms in international relief and development personnel. Journal of Traumatic Stress, v. 14, no. 1, pp. 205-212.

 

International relief and development personnel may be directly or indirectly exposed to traumatic events that put them at risk for developing symptoms of PTSD. In order to identify areas of risk and related reactions, surveys were administered to 113 recently returned staff from 5 humanitarian aid agencies. Respondents reported high rates of direct and indirect exposure to life-threatening events. Approximately 30 percent of those surveyed reported significant symptoms of PTSD. Multiple regression analysis revealed that personal and vicarious exposure to life-threatening events and an interaction between social support and exposure to life threat accounted for a significant amount of variance in PTSD severity. These results suggest the need for personnel programs; predeployment training, risk assessment, and contingency planning may better prepare personnel for service. [A]

 

 

Fawcett, J. (2000). Managing staff stress and trauma. In M. Janz & J. Stead (eds.), Complex Humanitarian Emergencies: Lessons from Practitioners. Monrovia, CA: World Vision , pp. 92-125. (ISBN No. 188798318).

 

 

Feinstein, A., Owen, J., & Blair, N. (2002).  A hazardous profession: War, journalists, and psychopathology. American Journal of Psychiatry, 159, 1570-1575.

 

The authors studied 140 war journalists, comparing them to journalists who had never covered war. The war journalists showed significantly elevated levels of PTSD, depression, and substance abuse.

 

 

Holtz, T.H., Salama, P., Cardozo, B.L., & Gotway, C.A. (2002). Mental health status of human rights workers, Kosovo, June 20900.  Journal of Traumatic Stress, 15, 389-395.

 

This paper reports on a cross-sectional survey of 70 expatriate and Kosovar Albanian staff engaged in collecting data of human rights violations in Kosovo. Factors associated with elevated PTSD symptoms, depression, and anxiety are reported.

 

 

Kilbourn, Phyllis Ann (1995). Providing care for the caregivers. In Kilbourn, Phyllis Ann (ed.). Healing the children of war: a handbook for ministry to children who have suffered deep traumas, pp. 225-237. Monrovia, California

 

Dealing with children's war-related crises can be a very stressful experience. The more traumatic the event, the more potential there is for caregivers to become traumatized. This chapter explores some trauma-producing stress factors caregivers encounter and describes some normal responses to these stress factors. Understanding the stress factors and the caregivers' possible responses can provide helpful insights into their needs. Iincluds key elements and principles to assist in planning care for the caregiver [T, p. 226]

 

 

Kramer, Gabriele (1999). Traumatized women working with traumatized women: reflections upon life and work in a war zone. Women and Therapy v. 22, no. 1, pp. 107-120.

 

In this article, the author shares both her personal and professional experiences in working with women and children who have been subjected to soul-destroying violence in the Former Yugoslavia in recent years. [A]

 

 

McCall, M., &  Salama, P. (1999). Selection, training, and support of relief workers: an occupational health issue.  British Medical Journal, 318:113-116.

 

Reports on a survey of humanitarian aid organizations. Findings: Although emergency relief workers are at considerable physical and psychological risk, their mental health has been studied little. Procedures for recruitment, selection, training, field support, and follow up of relief workers vary widely. Preventive mental health measures for relief workers receive little attention . Discounting the effects of psychological trauma on workers reflects disregard for their wellbeing and that of the populations they seek to serve. Relief organizations should develop a coordinated and cooperative approach to training and managing field workers. [A]

 

 

 Orsillo, Susan Marie; Roemer, Lizabeth; Litz, Brett T; Ehlich, Peter J; Friedman, Matthew J. (1998). Psychiatric symptomatology associated with contemporary peacekeeping: an examination of post-mission functioning among peacekeepers in Somalia. Journal of Traumatic Stress, v. 11, no. 4, pp. 611-625

 

 

Paton, Douglas (1996). Responding to international needs: Critical occupations as disaster relief agencies. In Paton, Douglas (Ed); Violanti, John M. (Ed). Traumatic stress in critical occupations: Recognition, consequences and treatment. (pp. 139-172). Springfield, US, US: Charles C Thomas, Publisher; Springfield, US

 

This book chapter focuses on specific problems posed by international disasters for relief workers and their organizations. It discusses the preparatory and support needs of those who will provide relief services, consequences of disaster work for the families of relief workers, and organizational and management issues.

 

 

Pickett, Mary; Brennan, Ann Marie Walsh; Greenberg, Helaine S; Licht, Lois; Worrell, Judith Deignan. (1994). Use of debriefing techniques to prevent compassion fatigue in research teams Nursing Research, v. 43, no. 4, pp. 250-252.

 

Nurses often study subjects who have experienced traumatic events involving intense and emotionally charged consequences. This paper describes how the process of crisis debriefing can be used to mitigate the concerns of interviewers who collect data from such subjects. Some clinical practice settings, such as emergency, trauma, intensive care, and home hospice settings, provide debriefing sessions that incorporate some of the elements directed toward the prevention of secondary PTSD. However, debriefing sessions designed specifically for research team members who interview traumatized persons have not been reported in the literature. [T, p 250]

 

 

Simon, Bennett (1993). Obstacles in the path of mental health professionals who deal with traumatic violations of human rights. International Journal of Law and Psychiatry, v. 16, no. 3-4, pp. 427-440.

 

The first part of this paper deals with obstacles in the path of mental health professionals becoming more involved in issues of human rights violations. The second part deals with a few of the increasing number of instances in which mental health professionals have become more involved. The discussion centers around issues involving children, although most of what is said applies to both children and adults. In referring to "human rights" violations, the boundaries between the devastation of large scale wars between nations and within nations (such as the Holocaust and the Cambodian genocide) and the harm done in more narrowly defined "human rights" violations (such as the arrest, torture, and often "disappearance" of thousands in Argentina and Chile) are not exactly clear. For our purposes, the rough working definition of human rights violations includes the devastation wrought by plans to persecute and destroy individuals, classes. [T, p. 427]

 

 

Smith, Barbara; Agger, Inger; Danieli, Yael; Weisaeth, Lars.(1996). Health activities across traumatized populations: emotional responses of international humanitarian aid workers: the contribution of non-governmental organizations. In Danieli, Yael; Rodley, Nigel S; Weisaeth, Lars (ed.). International responses to traumatic stress: humanitarian, human rights, justice, peace and development contributions, collaborative actions and future initiatives, pp. 397-423. Amityville, New York: Baywood.

 

Topics treated include: common emotional reactions; Goma, Zaire 1994; Sarajevo, Bosnia-Herzegovina, 1992- ; the traumatic effects; development of PTSD and burn-out in an international humanitarian aid worker; stress (countertransference) reaction in helpers; enmeshment; hostility and cynicism; self-destructive behavior; dissociative responses; psychological support for aid workers; institutional factors (how do humanitarian organizations support the professional efforts of aid workers?; how do humanitarian organizations respond to aid workers' proposals for innovation?; how do humanitarian organizations support aid workers' collaboration with other organizations?; how do humanitarian organizations meet aid workers' needs for emotional support?); employer responsibilities; conclusion

 

 

Smith, Alison (2000).  Lessons from Western Kosovo for the documentation of war crimes. Psychiatry, Psychology & Law. Vol 7(2) 235-240.

 

Based upon experiences of the International Crisis Group's Humanitarian Law Documentation Project in Western Kosovo, the author advances a series of recommendations for effective intervention by aid workers in areas where considerable trauma has been inflicted on civilians. In particular, she argues that in documenting war crimes, the primary responsibility of the interviewer is to the well-being of the witness. This includes not only emergency survival needs such as adequate shelter, food and clothing; it also means taking care of their mental health needs. This should be done by training interviewers in recognizing symptoms of mental disorders and providing immediate assistance for those who need it as well as ensuring that there are facilities available in the longer term to address the inevitable consequences of mass violence. In order to provide this type of assistance, the mental health needs of humanitarian workers themselves must also be addressed. There must be adequate facilities staffed by experienced people to help both local and international workers deal with the type of work they are doing, In both of these situations, the persons providing training and treatment must themselves be trained in post-conflict situations and issues arising as a result of mass trauma. (Author’s Abstract)

 

 

Spiers, Carole (1997). Counselling and crisis intervention training for humanitarian aid workers. International Journal of Stress Management. Vol 4(4) 309-313. The author describes personal experiences  training humanitarian aid workers in Serbia. Specifically, the training involved a practical application of counseling skills via role play, emphasizing crisis, trauma, and posttraumatic stress. The author notes that in particular, the trainees needed additional skills to help them deal with the multifarious problems presented by clients, most of whom experienced the effects of war. Problems that exasperated posttraumatic stress disorder (PTSD) included nightmares, panic attacks, problems of separation, bereavement, identity crisis, re-settlement, rape, and murder. [P]

 

 

Stearns, S.D. (1992). Psychological distress and relief work: Who helps the helpers? Oxford: Refugees Studies Programme, University of Oxford.

 

 

Stearns, Sarah D (1993). Psychological distress and relief work: who helps the helpers? Refugee Participation Network, v. 15, pp. 3-8

 

Much attention has been devoted to the negative psychological effects of violence, war, famine and torture on refugees. Less literature exists however, on the psychological difficulties encountered by relief workers, reflecting a lack of awareness on the part of institutions that trauma encountered by relief workers does not rank high on the list of priorities in emergencies. When situations are extreme and personnel is in short supply, there is little time to concentrate on workers and their troubles. It is of course possible, as some have asserted, that relief agencies are fully aware of the effects of psychological trauma on their personnel, but refuse to recognize openly the fact lest they become targets for disability claims. It is, however, important to recognize that in many instances the problems relief workers encounter can limit the effectiveness of humanitarian assistance. The psychological difficulties helpers face may shape interactions between them and the people they endeavor to assist. Models from disaster relief literature may be used to explore methods for countering stressful or traumatic events. [T, p 13]

 

 

Zimmerman, George; Weber, Wesley (September 2000).Care for the caregivers: a program for Canadian military chaplains after serving in NATO and United Nations peacekeeping missions in the 1990s. Military Medicine, v. 165, no. 9, pp. 687-690.

 

The Mental Health Department of the Canadian Forces Support Unit (Ottawa) developed the Care for the Caregivers program to help participants deal with stressful events experienced directly or vicariously from the NATO and United Nations military missions of the 1990s. The program was developed after complaints of postdeployment stress were received from various military care providers. The objectives were to improve the skills of support personnel and to reduce the distress that some caregivers experienced. 31 chaplains who had been exposed to stressful military operations participated in five workshops. These educational 4-day small-group workshops covered topics such as PTSD, vicarious traumatization, coping techniques, spirituality, self-care, and family issues. An adult education model was chosen to encourage dialogue. Outcomes included reports of professional and personal benefits, requests for additional programs, local education initiatives, and referrals to mental health professionals. Having met its objectives, the program has become a normal concluding part of stressful deployments. [A]

 

 

 

 

 

 

 

                             II.       Resources on Burnout and Vicarious Traumatic Stress Among First

    Responders, Rescue and Relief Workers, and Emergency Medical Workers

 

 

Books

 

Paton, D., & Violanti, J. (1996). Traumatic stress in critical occupations: Recognition, consequences, and treatment. Springfield, IL: Charles C. Thomas. ISBN No.0398065780.

 

Focuses primarily on first responders (police officers, firefighters, emergency medical service professionals). Discusses strategies designed to promote the recognition and identification of the diverse personal, organizational, and event-related factors that contribute to traumatic reactivity are discussed.

 

 

Articles

 

Alexander, David Alan; Klein, Susan. (2001). Ambulance personnel and critical incidents: impact of accident and emergency work on mental health and emotional well-being. British Journal of Psychiatry, v. 178, pp. 76-81.

 

Seeks to identify the prevalence of psychopathology among ambulance personnel and its relationship to personality and exposure to critical incidents. Data were gathered from ambulance personnel by means of an anonymous questionnaire and standardised measures. Approximately a third of the sample reported high levels of general psychopathology, burnout and posttraumatic symptoms. Burnout was associated with less job satisfaction, longer time in service, less recovery time between incidents, and more frequent exposure to incidents. Burnout and GHQ-28 caseness were more likely in those who had experienced a particularly disturbing incident in the previous 6 months. Concerns about confidentiality and career prospects deter staff from seeking personal help. Concludes that the mental health and emotional well-being of ambulance personnel appear to be compromised by accident and emergency work. [A]

 

 

Andersen, Henrik Steen; Christensen, Anders Korsgaard; Petersen, Gorm Odden (1991). Post-traumatic stress reactions amongst rescue workers after a major rail accident. Anxiety Research, v. 4 no. 3, pp. 245-251

 

Rescue tasks under heavy strain may act as traumatic events creating stress reactions among the rescue workers. After a major rail accident the rescue workers were examined by questionnaire at 3 and 7 months postaccident using the General Health Questionnaire-28 (GHQ), Impact of Event Scale (IES) and a structured questionnaire made for the purpose. 18 percent of the 77 rescue workers who participated in the study had GHQ-case-score and 10 percent had IES-case-score at 7 months using the usual GHQ-cut-off (4/5) and a low IES-cut-off (19/20). For the case-scorers there was a tendency towards increased GHQ- and IES-scores from 3 to 7 months. 5 (6 percent) had PTSD of low to moderate severity at 7 months. [A]

 

 

Armstrong, Keith R; O'Callahan, William; Marmar, Charles R. (October 1991). Debriefing Red Cross disaster personnel: the multiple stressor debriefing model. Journal of Traumatic Stress, v. 4, no. 4, pp. 581-593.

 

During the 1989 San Francisco earthquake, Red Cross disaster personnel were involved in providing services which put them at risk for developing stress reactions including PTSD. This article describes the disaster relief efforts in San Francisco and Oakland made by Red Cross workers and the debriefing which was provided to these personnel. Mitchell's Model for Critical Incident Stress Debriefing (CISD) was modified to fit the broad spectrum of needs and stresses experienced by disaster relief personnel. The Multiple Stressor Debriefing Model (MSDM) which evolved from this experience is discussed with specific recommendations for mental health workers involved in Debriefing Red Cross and other emergency personnel who face multiple stressors over an extended period of relief operations [A]

 

 

Badger, James M (2001). Understanding secondary traumatic stress. American Journal of Nursing v. 101, no. 7, pp. 26-33

 

Military combat is not the only trigger of posttraumatic stress. To the nurse, a burn unit, emergency department, or neonatal intensive care unit can be a 'war zone.' Suggests ways of handling the extraordinary, as well as the ordinary, stresses of nursing. [T, Introduction]

 

 

Bamber, Martin (1994). Providing support for emergency service staff. Nursing Times , v. 90 no. 22, pp. 32-33.

 

This paper provides a comprehensive review of the literature focusing on PTSD related to the experience of involvement in major incidents. The structure, role and function of the staff support team set up by the South Tees Occupational Health Psychology Service is described. [A]

 

 

Bradford R, John AM. (1991). The psychological effects of disaster work: implications for disaster planning. Journal of the Royal Society of Health, vol.  111(3), 7-10

The paper focuses on the issue of identifying staff who may be more vulnerable to psychological distress and the need for services to plan psychological screening and support for staff who will be exposed to the trauma of dealing with the aftermath of disasters. Specifically, attention should be paid to staff selection, training, use of resources, supervision, debriefing, counseling and feedback
[A]


Brandt, George T.; Fullerton, Carol S.; Saltzgaber, Lee; Ursano, Robert J.; et al (1995).  Disasters: Psychologic responses in health care providers and rescue workers. Nordic Journal of Psychiatry. Vol 49(2) 89-94.

 

Reports and questionnaire responses from health care and rescue workers involved in an air show disaster in Germany were studied. There were three characteristic responses to worker stress: identification, a sense of helplessness and inadequacy, and psychological distancing. Exposure to the grotesque, identifying with the rescue work, feelings of helplessness and guilt, and psychological distancing were particularly stressful, as was not participating in relief efforts.

 

 

Brown, Jennifer M; Campbell, Elizabeth A. (1991).  Stress among emergency services personnel: progress and problems. Journal of the Society of Occupational Medicine (ISSN: 0301-0023), v. 41, no. 4, pp. 149-150.

 

PTSD has been diagnosed in British emergency health professionals. This article examines some of the ways that management and organizational failures contribute to this stress and how it might be prevented

 

 

Brende, Joel Osler (1991). When post traumatic stress "rubs off". Voices, v. 27, no. 1-2, pp. 139-143.

 

Briefly outlines a 12-point outpatient program which initially developed in response to the needs of staff members of a Veterans Administration hospital who were suffering from various PTSD symptoms that their patients exhibited. Concludes that, "those of us who do this kind of work need to recognize that this is a widespread problem that we need not be ashamed of." 

 

 

D'Andrea, Livia M; Waters, Charley (Winter 2000). Predicting post-incident stress in emergency personnel: a guide for mental health professionals on critical incident stress management teams. International Journal of Emergency Mental Health, v. 2, no. 1, pp. 33-41.

 

The role of the Mental Health Professional (MHP) on Critical Incident Stress Management (CISM) teams has been described as one of assess and refer. That is, to assess participants who are reacting strongly to a critical incident and refer them for additional psychological help. The purpose of this article is to present guidelines